FAQ's
Where are you located?
Located in China with storage warehouse in the UK and USA (we work on other warehouses)
How do I order?
You can order direct on the website with credit card or or contact our WhatsApp. Ordering direct through the website is via credit card or bitcoin for 10% off through the website. Unverified orders are subject to cancellation. We also accept CashApp, Wise, and other methods please contact on WhatsApp
Do you provide QC pictures?
Yes by WhatsApp only. Not routinely done unless asked.
Why Create an account for Luxsouphy.net?
Creating an account makes the shopping and checkout process easier and faster. Once you sign up, you'll get instant access to the shop as well as product discounts and special offers.
Do I have to pay the import Duties & Taxes?
Import duties and taxes for international shipments may be liable to be paid upon arrival in the destination country. This varies by country, and Luxsouphy.net encourages you to be aware of these potential costs before placing an order with us. If you refuse to pay duties and taxes upon arrival at your destination country, the goods will be returned to Luxsouphy.net at the customer's expense. The customer will receive a refund for the value of goods paid, minus the cost of the return shipping provided the goods arrive at us in the original condition and are not damaged in any way. The cost of the initial shipping will not be refunded in this case. If returned goods do not get to us for any reason, we cannot be held liable and reserve the right not to issue a refund for the goods.
What is refund policy?
All sales are final.
Can I pay without worrying about fruad?
Please be assured that all payments are recorded on your account, and your order will also be sent to you by email as evidence. We have been doing this cross-border trade for more than 10 years. We are really doing business and encourage word of mouth. There will NEVER be any fraud so please rest assured. We look for long term cooperation